01624 834494

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Terms and Conditions

Your Statutory Rights

The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

Our website

We reserve the right to change any of the contents of any part of this site, including these terms and conditions, at any time and without notice.

Delivery Area

We despatch to most parts of the UK. In some postal areas of Scotland there is no “guaranteed next day” delivery service available; please call us on 01624 834494 if you live out in a remote area to confirm delivery of a specific postal code.


30 days credit from the date of the invoice


Orders are dispatched for “next day delivery”. Normally your order will reach you before 1pm on the day following dispatch, sometimes however it may be delayed until the early afternoon.

Accuracy of delivery details

You are responsible for giving us a full and correct address for all deliveries, including but not limited to the postcode. If our carriers are unable to deliver any order due to any error in the address, you will be charged for the order in full. Should you ask for your order to be left in a specific place (for example the back door of the restaurant) and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk, we accept no liability for its loss or damage.

Our Guarantee

We aim to supply our products at the highest standard; if you are not happy with the quality of our products can send you a replacement or issue you with a credit note.

Cancellation of orders

You may cancel your order at any time up to 12pm on the day of dispatch.

Personal Details

We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.

Customer Support

You may call us on 01624 834494 at any time of the day or night; if the line is not attended, please leave a message and we will call you back upon our return. Alternatively you may email us at info@isleofmanqueenies.co.uk


If you do have a reason to complain then please telephone us on 01624 834494 and we will do our best to resolve any issues that you may have.